Main Office: P-2 Anahawon, Maramag Bukidnon
Mon-Fri : 08:00AM - 05:00PM

FAQ

If you need help, we have a list of frequently asked questions and answers.

New Application

What are the requirements for electric service connection?
  • Job Order (1 Copy & 4 Photocopies)
  • Certificate of Attendance to PMES
  • Application for Electric Service
  • Membership Number (If Old Member)
  • 2x2 Id Picture
  • Official Receipts : ACSR & THHN Wire
  • Gi Pipe (If Required)
  • Certificate of No Unpaid Bill
  • Building Permit/Certification issued by Municipal Building Official
  • Photocopy of Valid ID
  • Special Power of Attorney if Representative

Fees Payable for new connection:

Fees Amount
Membership fee ₱ 20.00
Membership ID fee ₱ 20.00
Inspection Fee(without TRANSFORMER) ₱ 5.00
Inspection Fee(with TRANSFORMER) ₱ 75.00
15% Labor Remittance + 12% VAT ₱

Power Bill Deposit

A. Regular Connection (WALAY TRANSFORMER)
SEP & NIHE BENEFICIARY ₱ 250.00
1-2 electrical outlet ₱ 20.00
3-5 electrical outlet ₱ 750.00
6 electrical outlet and more ₱ 1,000.00

B. If with dedicate transformer, bill deposit is equivalent to estimated monthly consumption
Meter Box ( with VAT) ₱ 275.00

It is the deposit required from customers. by distribution utilities of new and/or additional Service equivalent to the estimated billing for one month to guarantee. payment of bills.


Membership

In accordance to Constitution and By Laws of FIBECO, only those with ages 21 years old and above shall be qualified to be a member of FIBECO.

  • Attend Pre –membership education seminar ( PMES)
  • Fill up and Sign Membership Application Form
  • Pay membership Fee (20.00) & ID Fee ( 20.00)

Your proof of membership is your Identification card and /or membership Certificate signed by duly authorized representative of the cooperative. The Membership Certificate shall bear the official receipt number of payment of membership, and the date of payment of membership fee.

  • Acquire electric service connection
  • To vote in election for FIBECO director
  • To run for FIBECO Director in accordance to qualifications set by RA 10531
  • To be informed of the activities of FIBECO
  • To file complaint against FIBECO director

The Board of Directors approves your application for membership. No application shall be denied unless based on reasonable grounds like non- compliance to age requirement.

YES. Spouses may apply for JOINT MEMBERSHIP; however, only one ID will be issued . Only one of them may run or vote during FIBECO elections, and only one of them can attend the General Assembly.

Yes, if you attach copy of marriage certificate . Sor death certificate of spouse/ decree of annulment of marriage, or waiver in case of joint to individual.

No . because a consumer shall have only one membership regaldless of the number of his connections.

Yes . if you attach your request with death certificate /decree of annulment of marriage / waiver from spouse.

  • BY WITHDRAWAL of membership in accordance to same terms and conditions enforced by the Board
  • BY EXPULSION due to violation of the provisions of FIBECO Constitution and By Laws
  • CANCELLATION by resolution of the Board if member fails to avail of electric service connection within 6 months after electric facilities are made available
  • DEATH of member


Billing

Your monthly electric consumption will be read every every 20th to 30th day of the month. Our system is “READ & BILL” .

Yes. you may your bill because payment of your disputed bill does not mean that the meter reading is correct.

  • You may call FIBECO tawag center, or you may visit the nearest FIBECO Office and fill up complaint form.
  • If your bill is found incorrect, you will be issued corrected bill.

  • FIBECO has the right to recover the whole amount provided that two years KWH meter testing has been implemented. The recovery period shall not exceed two years from last meter testing.
  • If there is actual or suspected defect on the KWH meter, FIBECO is allowed to recover three (3) months immediately preceding the stoppage of KWH meter.
  • If KWH meter stopped running but the defect is not immediately noticeable, the highest consumption that can be recovered may cover six (6) months using the formula provided by Energy Regulatory commission

  • Refusal without valid reason the entry of authorized FIBECO personnel into his premises to check on his electrical connection
  • Failed to pay the materials for transfer of his connection. This requires 30-day prior notice.
  • For failing to pay bill deposit which was recomputed based on his average bill for a year.


Kilowatt Meter

  • A consumer may request for meter testing once ever two years . The coop will test the accuracy of KWH meter using the meter standard tested and sealed by ERC.
  • Kung ang imong request molapas na sa kaisa kada duha ka tuig, kinahanglan na kinin bayaran.

If the KWH meter was intentionally damaged by a person, he shall be responsible for its payment.


Obligations of Consumers

  • To obtain electric service connection in accordance to laws, rules, and regulations
  • To be served with quality, reliable,safe, affordable ,and sustainable supply of power
  • To be informed of sufficient information on matters affecting the activities of the cooperative
  • To be given accurate and speedy resolution on complaints

  • To follow contracts including payment of monthly bills
  • To allow FIBECO employees access to his premises o establishment to inspect electric service connection /installations /repair/conduct meter reading
  • To protect the KWH meter and equipments owned by the cooperative
  • Inform the cooperative of pilferage or defect fo KWH meter
  • Not to commit electric pilferage

FIBECO, Inc.

Main Office: P-2 Anahawon, Maramag Bukidnon

24/7 Tawag Center Hotline

0917-795-1451

0950-768-6902

0950-768-6903

0962-990-7065

0995-523-5651

0995-523-5646

[email protected]

Area Offices

Valencia Sub Office Maramag Sub Office Quezon Sub Office Don Carlos Sub Office Kibawe Sub Office Kalilangan Sub Office

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