FAQs - FIBECO, Inc. | First Bukidnon Electric Cooperative

Q: What are the requirements for electric service connection?

Job Order (1 Copy & 4 Photocopies), Certificate of Attendance to PMES, Application for Electric Service, Membership Number (If Old Member), 2x2 Id Picture, Official Receipts : ACSR & THHN Wire, Gi Pipe (If Required), Certificate of No Unpaid Bill, Building Permit/Certification issued by Municipal Building Official, Photocopy of Valid ID, Special Power of Attorney if Representative

Q: What are the fees payable to FIBECO new connection?

Membership fee: ₱20.00; Membership ID fee: ₱20.00; Inspection Fee (without TRANSFORMER): ₱5.00; Inspection Fee (with TRANSFORMER): ₱75.00; 15% Labor Remittance + 12% VAT; Power Bill Deposit: SEP & NIHE BENEFICIARY: ₱250.00; 1-2 electrical outlet: ₱20.00; 3-5 electrical outlet: ₱750.00; 6 electrical outlet and more: ₱1,000.00; If with dedicated transformer, bill deposit is equivalent to estimated monthly consumption; Meter Box (with VAT): ₱275.00

Q: What is BILL DEPOSIT?

It is the deposit required from customers by distribution utilities of new and/or additional Service equivalent to the estimated billing for one month to guarantee payment of bills.

Q: How to become a member of FIBECO?

Attend Pre–membership education seminar (PMES), Fill up and Sign Membership Application Form, Pay membership Fee (20.00) & ID Fee (20.00)

Q: What is my proof of membership to FIBECO?

Your proof of membership is your Identification card and/or membership Certificate signed by duly authorized representative of the cooperative. The Membership Certificate shall bear the official receipt number of payment of membership, and the date of payment of membership fee.

Q: What are the rights of a FIBECO Member?

Acquire electric service connection, To vote in election for FIBECO director, To run for FIBECO Director in accordance to qualifications set by RA 10531, To be informed of the activities of FIBECO, To file complaint against FIBECO director

Q: Can spouse become members of FIBECO?

YES. Spouses may apply for JOINT MEMBERSHIP; however, only one ID will be issued. Only one of them may run or vote during FIBECO elections, and only one of them can attend the General Assembly.

Q: If my membership is individual, can I convert it to joint membership and vise versa?

Yes, if you attach copy of marriage certificate or death certificate of spouse/decree of annulment of marriage, or waiver in case of joint to individual.

What are the requirements for electric service connection?

Job Order (1 Copy & 4 Photocopies)
Certificate of Attendance to PMES
Application for Electric Service
Membership Number (If Old Member)
2x2 Id Picture
Official Receipts : ACSR & THHN Wire
Gi Pipe (If Required)
Certificate of No Unpaid Bill
Building Permit/Certification issued by Municipal Building Official
Photocopy of Valid ID
Special Power of Attorney if Representative

What are the fees payable to FIBECO new connection?

Fees Payable for new connection:

Fees	Amount
Membership fee	₱ 20.00
Membership ID fee	₱ 20.00
Inspection Fee(without TRANSFORMER)	₱ 5.00
Inspection Fee(with TRANSFORMER)	₱ 75.00
15% Labor Remittance + 12% VAT	₱

Power Bill Deposit

A. Regular Connection (WALAY TRANSFORMER)

SEP & NIHE BENEFICIARY	₱ 250.00
1-2 electrical outlet	₱ 20.00
3-5 electrical outlet	₱ 750.00
6 electrical outlet and more	₱ 1,000.00

B. If with dedicate transformer, bill deposit is equivalent to estimated monthly consumption

Meter Box ( with VAT)	₱ 275.00

What is BILL DEPOSIT?

It is the deposit required from customers. by distribution utilities of new and/or additional Service equivalent to the estimated billing for one month to guarantee. payment of bills.

Who can be members of FIBECO?

In accordance to Constitution and By Laws of FIBECO, only those with ages 21 years old and above shall be qualified to be a member of FIBECO.

How to become a member of FIBECO?

Attend Pre –membership education seminar ( PMES)
Fill up and Sign Membership Application Form
Pay membership Fee (20.00) & ID Fee ( 20.00)

What is my proof of membership to FIBECO?

Your proof of membership is your Identification card and /or membership Certificate signed by duly authorized representative of the cooperative. The Membership Certificate shall bear the official receipt number of payment of membership, and the date of payment of membership fee.

What are the rights of a FIBECO Member?

Acquire electric service connection
To vote in election for FIBECO director
To run for FIBECO Director in accordance to qualifications set by RA 10531
To be informed of the activities of FIBECO
To file complaint against FIBECO director

Who will approve my application for membership to FIBECO?

The Board of Directors approves your application for membership. No application shall be denied unless based on reasonable grounds like non- compliance to age requirement.

Can spouse become members of FIBECO?

YES. Spouses may apply for JOINT MEMBERSHIP; however, only one ID will be issued . Only one of them may run or vote during FIBECO elections, and only one of them can attend the General Assembly.

If my membership is individual, can I convert it to joint membership and vise versa?

Yes, if you attach copy of marriage certificate . Sor death certificate of spouse/ decree of annulment of marriage, or waiver in case of joint to individual.

If I apply for subsequent electric service connection, do I need to pay membership fee again?

No . because a consumer shall have only one membership regaldless of the number of his connections.

If my current type of membership is joint, can I cover it to individual?

Yes . if you attach your request with death certificate /decree of annulment of marriage / waiver from spouse.

Membership to FIBECO is terminated based on FIBECO constitution and by laws?

BY WITHDRAWAL of membership in accordance to same terms and conditions enforced by the Board
BY EXPULSION due to violation of the provisions of FIBECO Constitution and By Laws
CANCELLATION by resolution of the Board if member fails to avail of electric service connection within 6 months after electric facilities are made available
DEATH of member

When is the schedule of meter reading?

Your monthly electric consumption will be read every every 20th to 30th day of the month. Our system is “READ & BILL” .

If I have complaint on b ybilling statement, do I need to pay that bill?

Yes. you may your bill because payment of your disputed bill does not mean that the meter reading is correct.

What should I do if I suspect that the reading of my consumption is incorrect?

You may call FIBECO tawag center, or you may visit the nearest FIBECO Office and fill up complaint form.
If your bill is found incorrect, you will be issued corrected bill.

If my KWH meter is found defective, how will I be billed?

FIBECO has the right to recover the whole amount provided that two years KWH meter testing has been implemented. The recovery period shall not exceed two years from last meter testing.
If there is actual or suspected defect on the KWH meter, FIBECO is allowed to recover three (3) months immediately preceding the stoppage of KWH meter.
If KWH meter stopped running but the defect is not immediately noticeable, the highest consumption that can be recovered may cover six (6) months using the formula provided by Energy Regulatory commission

What are the grounds for disconnection of my electric service?

Refusal without valid reason the entry of authorized FIBECO personnel into his premises to check on his electrical connection
Failed to pay the materials for transfer of his connection. This requires 30-day prior notice.
For failing to pay bill deposit which was recomputed based on his average bill for a year.

How often a Member-Consumer request for KWH meter testing?

A consumer may request for meter testing once ever two years . The coop will test the accuracy of KWH meter using the meter standard tested and sealed by ERC.
Kung ang imong request molapas na sa kaisa kada duha ka tuig, kinahanglan na kinin bayaran.

Who pays for lost or Damaged KWH Meter ?

If the KWH meter was intentionally damaged by a person, he shall be responsible for its payment.

What are the basic rights of a consumer based on MAGNACARTA for residential consumer ?

To obtain electric service connection in accordance to laws, rules, and regulations
To be served with quality, reliable,safe, affordable ,and sustainable supply of power
To be informed of sufficient information on matters affecting the activities of the cooperative
To be given accurate and speedy resolution on complaints

What are the basic obligations of a consumer based on MAGNACARTA for residential consumer?

To follow contracts including payment of monthly bills
To allow FIBECO employees access to his premises o establishment to inspect electric service connection /installations /repair/conduct meter reading
To protect the KWH meter and equipments owned by the cooperative
Inform the cooperative of pilferage or defect fo KWH meter
Not to commit electric pilferage

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